Do you have customers? Would you like to develop more and continue your relationship with the ones that you have? It often takes more than meeting expectations, in today’s competitive marketplace you need to exceed them.
On Thursday, May 13th, The Cincinnati Rotary Club will present the final session in the 2020/21 Leadership Development Series with an interactive seminar, “Exceeding Expectations”. Terry Dean will cover from his soon-to-be-published book, Exceeding Expectations, insights into identifying needs, setting goals, managing time, and the P.L.E.A.S.E system for enhancing customer and personal relationships. Presented at the Netherland Hilton as both a free live and virtual session, Exceeding Expectations will begin at 10:30 a.m., and conclude prior to the Rotary meeting at noon.
Whether attending for yourself or the salespeople you manage, Exceeding Expectations provides a glimpse into a 45-year sales and management career in broadcasting and lessons that have come from it.
Make plans to attend by contacting the Rotary Office at [email protected], and be sure to let them know if you will attend IN-PERSON or VIRTUALLY.